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Millington News

Posted on: February 20, 2020

Reminder and Update on Water Payments and Disconnection

Accounts are not considered paid until the payment is posted to the customer’s account.  Water payments are posted to customers accounts as paid according to the following rules:

  • Bills paid in City Hall are posted immediately. 
  • Bills received in the mail are posted on the day received.
  • Bills left in the drop box at City Hall are posted the next business day.
  • Bills paid online or by phone to UtilityFlex (BIS) through 11 PM Millington time are posted the next business day.

If a due date is on a non-business day for the City, payment must be received on the last business day before the due date.

Water bills are issued near each month end for a monthly period ending about two weeks before the bill date.

  • The due date is the dated printed on the bill under the heading "Pay Gross After". 
  • The bill is considered late if payment is not posted by close of business on the due date. 
  • A late fee of 10% is added to unpaid accounts after the due date. 
  • If payment is not posted to an account by close of business on the last day to pay shown on the bill: 
    • A delinquent fee of $25.00 is added. 
    • Water is disconnected.

Before service is restored for non-payment, all amounts due must be paid. Service will only be restored on city business days. Service can be restored between 8 AM and 4 PM Monday through Thursday and until 3 PM on Friday.

Please note that we are using old bill stock and information on the back of the bill no longer applies. 

Dates for 2020 are as follows:


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